Culture
Why Customer Education Is The Best Sales Tool
Successful home service brands don’t see an appointment as “just another job.” They use each service call as an opportunity to connect,…
Tag
customer
Culture
Why Outsourcing Customer Service is a Smart Growth Strategy
Customer expectations in today’s society are higher than ever before; customers expect an answer immediately at any time, day or night,…
Culture
Customer experience platform Toku’s IPO 31.9 times subscribed
Customer experience platform Toku’s initial public offering (IPO) was 31.9 times subscribed, the company said on Wednesday (Jan 21). The…
Culture
Coupang says all leaked customer information has been deleted
South Korea’s science ministry is leading a joint investigation team with private-sector experts into the data breach Online retailer…
Culture
Customer experience tech startup Toku files preliminary prospectus for Catalist IPO
It will use the proceeds to fund R&D, market expansion and to improve its financial position Technology startup Toku on Wednesday (Dec 10)…
Culture
Exxon freezes plans for major hydrogen plant amid weak customer demand
Exxon Mobil has paused plans to build what would be one of the world’s largest hydrogen production facilities due to weak customer demand,…
Culture
Salesforce says customer data possibly exposed following incident
The company is investigating “unusual activity” involving Gainsight-published applications Salesforce said on Thursday (Nov 20) that it is…
Business
Hellmann’s Offers to Pay Café Owner for Repairs After Arson from Customer Who Didn’t Get Mayonnaise
NEED TO KNOW The mayonnaise brand Hellmann’s has offered to help a Spanish café owner repair his restaurant after a customer allegedly…
Culture
More customer interest in floating-rate home loans amid Sora decline in Q2
The local banks have observed more customer interest in home loans on floating-rate packages, following a decline in the Singapore…
Culture
Aztech Global H1 net profit drops 65.5% to S$16.1 million on subdued customer demand
Aztech Global’s net profit plunged 65.5 per cent to S$16.1 million, from S$46.7 million, for the first half ended Jun 30, 2025. Similarly,…
Culture
JPMorgan tells fintechs to pay up for customer data access
JPMorgan Chase has told financial-technology companies that it will start charging fees amounting to hundreds of millions of dollars for…
Culture
SIA partners Mandai Wildlife Group to enhance customer offerings
The parties will cooperate on conservation efforts that could include the transfer of animals between Singapore’s wildlife parks and other…
Culture
Louis Vuitton Korea says systems breach led to customer data leak
A systems breach at Louis Vuitton Korea in June led to the leak of some of customer data including contact information, but did not…
Culture
Elon Musk says first Tesla drove itself from factory to customer
Tesla chief executive Elon Musk said a Tesla Model Y SUV drove itself from the company’s factory near Austin to a customer’s home in the…
Culture
AEM raises H1 FY2025 revenue guidance to up to S$195 million on pull-in of customer orders
It will provide guidance for the second half of the year when it reports its earnings on Aug 13 Semiconductor test solutions provider AEM…
Lifestyle
Restaurant Design Features That Improve Customer Experience
When done right, restaurant design can shape how customers feel, interact with each other and the staff, and enjoy their time at your…
Culture
Salesforce says AI has reduced hiring of engineers and customer service workers
Tech companies are relying on artificial intelligence to help with everything from customer service to software engineering Salesforce…
Lifestyle
Tailored Brands Adds Chief Customer Officer to Its C-Suite
Tailored Brands is adding to its C-suite. The parent company of Men’s Wearhouse, Jos. A. Bank, Moores and K&G Fashion Superstore is…
Culture
Ride-hailing platform Lyft ties up with Anthropic for AI-powered customer care
LYFT said on Thursday (Feb 6) that it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial intelligence…
Fashion
Waymo is getting ready to tackle Los Angeles' freeways. How have the robotaxis fared so far?
Waymo’s fleet of electric, self-driving taxis has been on the streets of Los Angeles for a few months now. And in a post on X this week,…
Fashion
Sonos CEO to step down after disastrous app overhaul
Sonos Chief Executive Patrick Spence is stepping down and leaving the company’s board in a shake-up that comes as the wireless speaker…
Culture
AMD adds Dell as commercial PC customer for the first time
ADVANCED Micro Devices (AMD), the second-biggest maker of computer processors, said its chips will be used by Dell Technologies for the…